After a day of looking over the finest audio visual gear our industry can provide all racked and wired to in an immaculate manner, it is even more apparent how poorly wired my hotel room is.
I do not want to sound petty here, the room is paid for by my employer and I am grateful for the opportunity to attend and find grab hands on the products I need – and may not have known I needed- to solve existing and future projects. It is a room and a fairly well-appointed one at that.
Yet… why would you have an AC outlet like this in the room?
And what is with the Knotted Ethernet cable – That just has to hurt.
Or leave proof of a mistaken mounting
Even my ironing board looks like a second stringer.
Now before folks think I am actually staying at the local by the hour dive in the naked city know that the Westin Folks are very accommodating and friendly. I also really like that this hotel has the single smallest casino floor in Las Vegas – it actually may be smaller than the ones in Punta Cana resorts. No having to run the gauntlet of slot machines, blue smoke of cigarettes and over eager cocktail waitresses. It is soothingly quaint and un- Vegas like.
Although my much ballyhoooed "City View" upgrade looks much better at night when the dazziling lights in the background obscure the foreground.
Another positive is that the monorail station is right across the street - love the monorail ( a great deal for getting around the main strip and to and from the convention center). Still, I just feel like I am staying in a local AV installer’s spare room where all of the unfinished project are stored.
Update: June 20, 2012
A few days ago the Westin sent me a survey to complete. I dutifully filled out the agree, disagree, strongly disagree radio button selections and when asked filled out the text boxes to explain in more detail I let it all hang out and even provided a link to this post for clearer explanation and photographic evidence. To reiterate - the hotel was nice and the staff super helpful, I just took issue with the half done appearance of the room.
I am happy to report that I received an email in response- yes an actual email not a form letter.
Dear Mr. Tucker,
Thank you for choosing the Westin Las Vegas Hotel, Casino & Spa for your recent visit to Las Vegas. We received your opinions on our Satisfaction Survey regarding your latest experience with us. Your recent feedback certainly assists us with our continuous efforts as our team strives to offer exceptional service and amenities to our guests.
I have reviewed the comments you posted, along with the photos. They have been forwarded on to my General Manager and Director of Engineering. I am pleased to announce the Hotel is currently undergoing a much needed, major renovation project, where our rooms and the amenities offered around the property are being upgraded and refreshed. We are also having the entire property updated with the latest in wireless technology. Please rest assured your concerns have been addressed and will not be reoccurring incidents in the future.
In spite of our best efforts we do occasionally make mistakes and for this we truly apologize. We hope that you will allow us an opportunity in the future to change your outlook of our property by visiting us during your future trips to Las Vegas. Please feel free to contact me directly should you have any further thoughts or concerns.
Evolve and Inspire,
Amanda Rodriguez
Guest Experience Team Leader
Working in Social as I do this was a great response! It is also good to know that the Westin does not see itself as just a Motel 6 gussied up in a ball gown for the evening. Thank you for letting me (and my readers) know that you listen and do care. Would I recommend the hotel to others? Perhaps, it does have one thing the other mega monstrosities do not - a lobby casino that does not assault you with a cacophony of ringing, dinging, bleeping slot machines. This is a major plus in my book any day.
